Have the Peace of Mind
Take the FREE Coronavirus “Covid-19” Assessment

If you think you may be experiencing signs or symptoms of the novel coronavirus (COVID-19), complete this online assessment and, if appropriate, we’ll connect you with a medical provider for a free video consultation.

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel (new) coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.

Symptoms associated with the virus are mild to severe fever, cough, and shortness of breath. There is currently no vaccine to protect against COVID-19, and there is no specific antiviral treatment for the virus.

Rethink Doctors are here to help. If you have symptoms of the virus, our doctors can assess your condition and help determine the necessary next steps, all from the comfort of your home.

If you think you need immediate attention, please call 9-1-1 and let 
them know you are concerned about COVID-19.
Please note: No personal or medical information will be shared with 
your company.

Check your symptoms.

Signs and symptoms of coronavirus may include fever, cough, or shortness of breath. Risk factors include recently traveling to one of the countries listed on this page. For real-time updates on global cases, view this map.
Click below to get started if you think you may be at risk.

How to protect yourself.

Here are a few key ways to stay healthy when there’s a bug going around.

Wash your hands frequently and before eating

Use soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

Sanitize surfaces and avoid sick people

Routinely clean frequently touched objects (doorknobs, keyboards, and phones) and avoid close contact (6 feet or less) with others who are sick.

Practice healthy habits             

Get plenty of sleep, stay physically active, eat healthy, manage your stress, and drink plenty of fluids to support your mucosal surfaces.

How to protect others.

If you are sick (with coronavirus or not), here’s how you can avoid spreading germs.

Cover your coughs and sneezes

Use a tissue, then throw it in the trash can. If tissues are unavailable, cough into the shoulder or elbow and wash your hands immediately after.

Wash your hands after blowing your nose

Use soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

Stay home if you feel sick         

Do not go to work, school, or public areas. Avoid using public transportation and limit activities outside your home, except for getting medical care.

How does CoVid-19 Testing Work

There is a lot of information so we have summed how the testing works.

PCR / Nasal Swab Tests

  • Molecular test
  • Analyzes a sample taken via swab from deep inside the nose or the back of the throat
  • Taken at the early stages of infection
  • Can tell whether a person currently has the condition, but not whether a resolved patient previously had the condition
  • Requires special equipment
  • Timing varies by manufacturer
Learn More

Antigen Nasal Swab Tests

  • Performed in a point-of-care setting
  • Identifies the virus after symptoms have started (or should have started, if the patient is asymptomatic)
  • Taken between days 5–10 for best results
  • Easy for health care providers to administer
  • Performed with a nasopharyngeal swab
  • Works in a point-of-care setting
Learn More

Antibody/Serology Tests

  • Performed in a point-of-care setting
  • Identifies antibodies in blood drawn from a finger stick
  • Can be administered as early as 5 days after symptoms develop
  • Results are available in 10–15 minutes
  • This type of serology testing, when combined with other patient information, can help providers determine if a patient can proceed with normal, daily life
  • Serology/antibody tests detect antibodies to the SARS-CoV-2 virus
  • The tests do not identify the presence of the virus itself and should not be used as the sole basis to diagnose or exclude SARS-CoV-2 infection.
  • Positive results may be due to past or present infection with non-SARS-CoV-2 coronavirus strains, such as coronavirus HKU1, NL63, OC43, or 229E
Learn More


The CoVid-19 Assessment is Free for Anyone to Use. We recommend getting one of our plans during this time to help ease the burden of the healthcare system as well.



One Time Virtual 
Dr. Visit 

One Time Virtual Visit with a
Board Certified Physician
*Not For Emergency Medical Situations
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Virtual Care Plan

  • 24/7 Access to Virtual Primary Care
  • $0 - Copay Virtual Behavioral Health (Therapists/Psychiatrists)
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Medical Cost Sharing

  • 24/7 Access to Virtual Primary Care
  • Contains Essential Health Coverage
  • Maternity Benefits
  • Vision and Dental Benefits
  • Not Faith Restricted
  • CoVid-19 Coverage
Learn More
Latest COVID-19 Information from the CDCCoronavirus COVID-19 Global Cases by Johns Hopkins

Minimize the Risk of Exposure

  • Stay home when you are sick.
  • Avoid close contact with people who are sick
  • Clean and disinfect frequently touched objects and surfaces
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

Mental Health During the Coronavirus Outbreak

Worry, stress, and anxiety are expected, given the current conditions surrounding the coronavirus. Everyone handles these and their other emotions and responses differently.

Rethink is ready to listen and support you and your family during this challenging time. Our board-certified psychiatrists and licensed therapists can help you process the information as it develops, create strategies to manage your concerns, identify healthy activities, and put together a plan tailored to your unique situation and needs.

Now, more than ever, is a great time to focus on what you can control and your overall well-being. Schedule a private, confidential visit and keep both mentally and physically healthy with Rethink.

Frequently asked questions

About Coronavirus (COVID-19)
Note: all the information relayed here is directly based on information and guidance from the CDC and WHO. This information is rapidly evolving, and it’s important to understand that there are still many unknowns about COVID-19 and how the disease spreads. Current knowledge and guidance is based in large part on what is known about similar viruses in the coronavirus family.
What is the difference between COVID-19 and coronavirus? What is SARS-CoV-2? What is novel coronavirus/nCoV?                                            
Coronavirus is the name of a family of viruses, some of which cause respiratory infections in humans. For example, there are many coronaviruses that cause the common cold. “Novel coronavirus,” abbreviated as nCoV, is a general term assigned to any newly-discovered coronavirus before giving it a formal name. SARS-CoV-2 (previously called 2019-nCoV) is the formal name that the World Health Organization (WHO) has assigned to the coronavirus that causes COVID-19, the respiratory illness whose first case was identified in Wuhan, China in December 2019 (COVID-19 stands for Coronavirus Disease 2019). For simplicity, we’ll use the term “novel coronavirus” or “coronavirus” in these materials.
What are the symptoms of COVID-19?   
COVID-19 is a respiratory infection, so typical symptoms are the same as any respiratory infection (like the common cold or flu): cough, fever/chills, and difficulty breathing. Symptoms can range from mild (most cases) to very severe, requiring hospitalization and the need for a ventilator (breathing machine). People with COVID-19 or any other respiratory infection might have any or all of the typical symptoms. There are some reports¹ of people later shown to have COVID-19 who initially had nausea or diarrhea but no respiratory symptoms, though these symptoms appear to be very uncommon in people with COVID-19.
What should I do if I think I have symptoms of COVID-19? 
Unless you have recently traveled to one of the areas (a searchable list of countries is available on the CDC website) with known cases of COVID-19 or had recent close contact with someone who has a known case of COVID-19, your symptoms are more likely to be due to the common cold or flu. However, viruses can spread quickly, and the best practices for avoiding spreading respiratory infections include staying at home if possible, washing your hands frequently and with proper technique, and consulting with a doctor or other qualified medical professional if your symptoms worsen or if you have other medical problems.
Note that information and guidance regarding COVID-19 are developing rapidly, and you should continue referring to the CDC website to stay up to date on the latest developments.
What should I do if I don’t have any symptoms, but I think I might have been exposed to novel coronavirus?                                                              
According to the CDC at the time of this writing, exposure to novel coronavirus is possible if you have recently traveled to any of the areas with known cases of COVID-19 (a searchable list of countries is available on the CDC website), or if you have been in close contact with someone who has a known case of COVID-19. If neither of the above is true, you are unlikely to have been exposed to novel coronavirus. However, viruses can spread quickly, so it is possible that at some point these criteria may change. If you think you have been exposed based on the current criteria and you don’t have any symptoms like cough, fever/chills, or difficulty breathing, the CDC recommends separating yourself from other people (quarantine) for 14 days from the last date you were potentially exposed, because 14 days is the longest incubation period seen for similar coronaviruses.
Note that information and guidance regarding COVID-19 are developing rapidly, and you should continue referring to the CDC website to stay up to date on the latest developments.
How does novel coronavirus spread? How can I minimize the risk of getting an infection or spreading infection to other people?                  
Novel coronavirus is spread from person to person through respiratory droplets (from coughing, sneezing, or touching). The likelihood that a person will become infected with any virus after exposure is different for all viruses and is a spectrum. Novel coronavirus appears to be relatively easily spread from person to person. The CDC recommends the following best practices to help minimize the chances of spreading respiratory infections:
– Avoid close contact with people who are sick.
– Avoid touching your eyes, nose, and mouth.
– If you are sick, stay home.
– If you cough or sneeze, cover your mouth and nose with a tissue, then throw the tissue away and wash your hands.
– Clean and disinfect frequently touched objects and surfaces using regular household cleaning spray or cleaning wipe.
– Follow CDC’s recommendations for using a facemask:
– CDC does not recommend that people who have no symptoms wear a facemask to protect themselves from respiratory diseases, including COVID-19.
– People who show symptoms of COVID-19 should wear facemasks, in order to help prevent spreading the disease to others. Healthcare workers and people who are taking care of someone in close settings (like at home or in a health care facility) should also wear facemasks.
– Wash your hands frequently with soap and water for at least 20 seconds (one tip is to wash for the duration of singing the song “Happy Birthday” twice), especially after:
– Using the bathroom
– Before eating
– After blowing your nose, coughing, or sneezing
– If you’re not near a sink with soap and water, an alcohol-based hand sanitizer with at least 60% alcohol can be used. Always wash with soap and water if your hands are visibly dirty.
Can my pets get infected or infect me?  
Although novel coronavirus appears to have come from an animal source initially, the CDC states that “there is no reason to think that any animals including pets in the United States might be a source of infection with this new coronavirus.” Animals do sometimes spread other diseases to people, so washing your hands after being around animals is recommended in general.
I’m an employer. Should I tell my employees to stay home? 
The CDC currently recommends the following to assess risk for COVID-19:
– Sick employees should be actively encouraged to stay home
– Employees who appear to have symptoms (fever, cough, shortness of breath) or develop symptoms at work should be separated from other employees and sent home immediately
– Employers should emphasize staying home when sick, as well as etiquette for coughing/sneezing and handwashing by all employees
– Routine environmental cleaning of frequently-touched surfaces like workstations, countertops, and doorknobs
– Employees who are planning to travel should be advised to check the latest travel information from the CDC and check for symptoms of respiratory illness before traveling
Additionally, risk assessments should be based on the above, not on race or country of origin.                                                                                                                  
Is it safe to visit someone in the hospital, or to take a friend to their doctor’s office?                                                                                                           
You should use routine precautions when visiting people who are in the hospital or need to see a doctor for other reasons than a respiratory infection or respiratory symptoms. In general, it is a good idea to practice etiquette for coughing/sneezing and hand hygiene. Of course, for some people who are hospitalized for respiratory infections, special precautions may be required.
Does wearing a mask or gloves protect me or those around me from getting infected with novel coronavirus?                                                         
It is not currently recommended for people in a community setting (i.e., not a hospital or health care facility) without respiratory symptoms to wear a facemask to protect against the virus. For people in a community setting, wearing gloves is not more effective than practicing good hand hygiene (wash hands frequently with soap and water for at least 20 seconds). 
Is there a treatment, vaccine, or cure for COVID-19?                                                                                                                                                                                     
There is no cure or specific antiviral treatment for COVID-19. The best treatment for COVID-19 (and other infections that don’t have a cure) is to relieve the symptoms. For mild symptoms, this usually involves rest, fluids, and medications to help with fever and cough as needed. People with severe symptoms (lots of trouble breathing, very high fever, inability to stay hydrated by drinking fluids by mouth) need hospitalization and potentially intensive care. Currently, there is no vaccine available to prevent COVID-19, and the best way to prevent exposure and illness is by using the techniques above (“How does novel coronavirus spread? How can I minimize the risk of getting an infection or spreading infection to other people?”).

About Rethink’s Coronavirus Telehealth Assessment

What is Rethink’s Coronavirus Telehealth Assessment?                                                                                                                                                                               
Rethink has created a free telehealth triage service for people who are seeking guidance and information about the novel coronavirus (COVID-19). If an individual thinks they may be experiencing signs or symptoms of the novel coronavirus (COVID-19), they complete Rethink’s online assessment and, if appropriate, we’ll connect them with a doctor for a free video consultation or send an at home testing kit.                   

How does it work?
Developed with guidance from infectious disease specialists, Rethink’s telehealth assessment collects self-reported health information (e.g., health history, symptoms, travel history, locale, proximity to confirmed cases). Based on that information and using the most up-to-date guidelines from the Centers for Disease Control (CDC), the World Health Organization (WHO), and state/local public health departments, we provide an initial risk assessment.
Those who are symptomatic or have other risk factors (e.g., travel history or proximity to confirmed cases, pre-existing/underlying conditions) will be connected to a licensed physician for a free video consultation or sent a at home test kit.
Why are you doing this?
To help with Unburdening hospitals and clinics.   We want to do everything we can to provide assistance to people who are concerned about COVID-19.                                                                                                                                                                                                          

Advising symptomatic patients
We expect that people suffering from the common cold or the flu will be concerned about COVID-19. Initially talking to a remote doctor via telehealth, as the CDC has recommended, can provide comfort and guidance on how to address their symptoms, get healthy, and reduce the spread to others. For those at risk of COVID-19, doctors can advise them on appropriate next steps, whether that’s to self-quarantine or seek additional care.
We have consulted with public health experts who are worried that coronavirus fears will overcrowd and overburden our health system, making it more challenging and costly for people who need in-person or emergency care to find it.
We’re hopeful that Rethink’s triage system will reduce strain on providers who are treating higher-risk and sicker patients.                                                                       
Providing trusted health information.
As more cases are reported, we expect public fears to increase and misinformation to spread. We believe that providing people with easily-accessible, updated information about COVID-19 will help calm their concerns. For people who don’t have an established provider and aren’t sure where to turn, Rethink can be an initial entry point into the healthcare system.
Are doctors diagnosing or testing for COVID-19 on your platform?      
Yes. This is a triage program that will allow people to easily access a risk assessment tool, and if appropriate, a Covid-19 test is administered at home.

Additional resources

CDC Coronavirus Resource Hub. Centers for Disease Control and Prevention (CDC).
Real-time Map of Global Cases. Johns Hopkins.
Coronavirus Map. New York Times (NYT).
Link to every state’s department of health. Centers for Disease Control and Prevention (CDC).
List of every state’s department of health & webpage on COVID-19. Roman Health Guide.
WHO Coronavirus Hub. World Health Organization (WHO).
Stay on-top of news by following these organizations. Roman Health Guide.
Our plans provides discounts at certain providers for healthcare, wellness, and lifestyle services. Members must pay for all services at the time of service, but will receive a reduced price from those providers who have contracted with the program operator. Providers may not be available in all locations. Offers are subject to change without notice.